One of the large issues when trying to configure people’s email usually comes to sending messages. If you/they are using Bell Internet (previously Sympatico) you can use a legacy SMTP server at smtp1.sympatico.ca. It will only work on Bell’s ISP (not include your local Starbucks), so it would not be a good idea to configure it on a laptop. If they are working on a laptop the best idea is to see if their email provider provides an iterative SMTP port. Port numbers 587 and 2525 have become a somewhat standard alternative for email providers. If that doesn’t work, another option would be to use the SSL server which is usually on port 465.